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Module 04

Operators and Telegram

Operators answer site visitors from Telegram — no extra app and no tab that must stay open. Connect your bot, invite the team with a link, and requests land in the messenger.

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The live example on the right is interactive.

Operators and Telegram

Reply from the dashboard or Mini App, hand chats to teammates.

Why it exists

What problem it solves

Reply where your team works

Receive website enquiries in Telegram and reply with text, templates or photos.

Keep conversations assigned

The first operator to reply becomes responsible and can hand the chat to a colleague.

Find waiting visitors

The unanswered filter helps the team find conversations waiting over ten minutes.

How it is used

Two sides of one module

Site visitor

  1. Send a message in the website widget.
  2. Receive the operator reply in the same chat window.
  3. Continue the conversation later; a new message reopens a closed chat.

Operator and owner

  1. Receive a conversation card in Telegram.
  2. Reply to the card or open the Mini App to view history, quote, transfer or close the conversation.
  3. Use /waiting, /recent and /templates to work with the queue.

How to enable

Setup in the dashboard

  1. Telegram

    Create a bot with @BotFather and connect its token.

  2. Widgets Appearance General

    Select the Telegram bot for this widget.

  3. Operators

    Add an operator and share their Telegram connection link.

  4. Operators Working hours

    Set shifts and select the workspace timezone in Settings.

In numbers

Limits and facts

7 daysoperator connection link validity
15recent messages sent on transfer
10 minutesunanswered conversation threshold
12 hoursMini App session length
Available on plans: Start — no Team — yes Company — yes Compare plans →

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What else Supportly can do

Support chat
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