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Module 06

Contact form

A visitor wrote and closed the tab — who do you reply to? The form asks for a name, phone and email in chat right after the first message, and the lead stays with you.

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The live example on the right is interactive.

Contact form

Contacts after the first message — the lead is not lost.

Why it exists

What problem it solves

Keep a way to reply

Save a phone number or email even if the visitor leaves the website.

Ask only what you need

Choose which fields are visible and required.

Follow up easily

Phone and email links are available in the conversation panel.

How it is used

Two sides of one module

Site visitor

  1. Send the first message and see the enabled contact fields.
  2. Complete the form; unfinished required fields remain available after reloading.

Operator and owner

  1. View the visitor name, phone, email and page in Chats.
  2. Receive contact details in Telegram and request the form again if needed.

How to enable

Setup in the dashboard

  1. Widgets Appearance Form

    Enable the form and configure its title and hint.

  2. Widgets Appearance Form

    Choose visible and required fields. Add privacy consent and your policy file if needed.

In numbers

Limits and facts

4 fieldsfirst name, last name, phone, email
First messagethe initial form trigger
5 MBprivacy policy upload limit
Automaticprefill from supplied website user data
Available on plans: Start — no Team — yes Company — yes Compare plans →

All modules

What else Supportly can do

Support chat
that greets your customers

Free plan with no time limit. Setup takes 5 minutes.

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