Screen recording
The customer shows the issue in a video up to 60 seconds.
Module 03
Screen recording
Instead of “the button doesn’t work”, the customer sends a one-minute video. The operator sees what happens, on which device and at which screen size.
The live example on the right is interactive.
Why it exists
What problem it solves
Show the problem
Visitors send a short screen recording instead of describing each step.
Understand the context
The operator can see the device and screen information alongside the conversation.
How it is used
Two sides of one module
Site visitor
- Choose screen recording in a supported browser and grant permission.
- Record the problem, then send the video to support.
Operator and owner
- Watch the recording in the conversation.
- Use the attached diagnostics to understand what happened.
How to enable
Setup in the dashboard
-
Widgets→ Appearance→ General→ Input modules
Enable screen recording; it is off by default.
-
Widgets→ Appearance→ General
Enable file uploads or HTTP recording only when needed.
In numbers
Limits and facts
60 secondsmaximum recording length
12 MBvideo upload limit
10 MBfile upload limit
1280×720recording resolution at 12 fps
Screen recording requires a compatible browser. Public websites must use HTTPS.
All modules
What else Supportly can do
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