Auto-replies and FAQ
The bot answers by keywords and suggests common questions.
Module 05
Auto-replies and FAQ
Frequent questions are closed instantly, without an operator. The bot answers by keywords, and off-shift it shows buttons with ready answers. No neural nets: the reply is always the one you wrote.
The live example on the right is interactive.
Why it exists
What problem it solves
Answer outside working hours
FAQ buttons help visitors get answers when operators are offline.
Keep replies predictable
The bot uses your configured rules, without inventing answers.
Reduce repeated questions
Prepare answers about delivery, payment and opening hours.
How it is used
Two sides of one module
Site visitor
- Ask a question in your own words.
- Receive a matching keyword reply or choose an available FAQ question.
Operator and owner
- See automatic replies in the conversation history.
- Join the conversation at any time and adjust rule priorities.
How to enable
Setup in the dashboard
-
Auto-replies→ Keywords
Add keywords, a matching mode, priority and reply text.
-
Auto-replies→ FAQ
Add questions and answers and choose their display order.
In numbers
Limits and facts
3 modescontains, exact match, starts with
10FAQ buttons in the widget
4000characters per rule reply
Rule-basedno generative AI
Automatic replies do not trigger on files, videos or messages in closed chats.
All modules
What else Supportly can do
Support chat
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