Support rating
After the chat closes, the customer rates it — you see how the team did.
Module 09
Support rating
After a conversation closes, the customer rates 1 to 5 stars. The score sits next to every chat, so you see where the team did well and where to look closer.
The live example on the right is interactive.
Why it exists
What problem it solves
Ask while the conversation is fresh
Offer a star rating when the operator closes the chat.
Review individual conversations
See the rating beside the chat and in its details.
Link feedback to an operator
A rating belongs to the responsible operator; a new rating replaces the previous one.
How it is used
Two sides of one module
Site visitor
- See five stars after the operator closes the conversation.
- Select a rating and receive a thank-you message.
Operator and owner
- Close the chat in the dashboard, Telegram or the Mini App.
- Review the stars in the chat list and details panel.
How to enable
Setup in the dashboard
-
Chats
On the applicable plan, closing a conversation prompts the visitor to rate it; no separate setup is needed.
In numbers
Limits and facts
1–5stars per conversation
1 ratingper chat and operator
0 stepsadditional setup
On closerating prompt timing
All modules
What else Supportly can do
Support chat
that greets your customers
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